Return Policy

Unsatisfied with your online purchase? No problem, we will happily refund or exchange your product for you.

How to return items purchased online or over the phone:

OPTION 1:    Bring the item to your local Tom Harris store.
OPTION 2:    Email hello@tomharris.com and provide the phone number associated with the device being returned. Ship your phone or accessories to the provided address at your own expense.

All cellular phones and Smartphones purchased in-store may be returned within 15 days, while all online purchases may be returned within 30 days providing:

  • Minutes and Data (if applicable) usage is less than 50% of your monthly plan
  • The item is returned with all packaging and in near-new condition


For more information regarding the Mobile Service Trial Period under the CRTC Wireless Code, please contact us at hello@tomharris.com.

Additional Information

  • Once we receive your item, a refund will be initiated immediately. Refunds will be issued in the same form as the original payment and to the original credit card.
  • Customers are allowed one free return label per phone upgrade. Customers will be responsible for additional return shipping costs after their first free return.
  • Accessories may be returned within 30 days of purchase. Items that have damaged or missing packaging may be subject to a restocking fee. Due to hygienic reasons, earphones are non-refundable.
  • If any promotional discount was applied at the time of purchase you will not receive a refund or credit for the value of the discount. Instead, the refund or credit will be applied only to the actual amount paid at time of purchase.